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Returns and Exchanges
Return with Royal Mail
- Take your parcel to your local Post Office.
- Easily print a label at home or at your local Post Office.
- Online tracking on all parcels.
- One price £2.99 (no upfront cost)
- Any order over £500 please use special delivery as this ensures that your item is protected with insurance and is returned to us safely.
- Allow 2 – 3 days for parcel to reach us.
- We will aim to process your return within 3-5 working days. If there are any issues with your return our customer support team will contact you.
- Please do not send the return parcel 1st/2nd class as we are unable to track it. You will be held responsible if it is lost during transit. We are not liable for any loss or damage.
- All items returned must include original packaging and accessories including hangers. Failure to do so will result in a deduction off your original refund amount.
HOW DO I SEND MY ITEM BACK?
We highly recommend using Our Royal Mail Tracked Returns service. This service is £2.99 and this will be deducted from your total refund amount when processing your return. Any order over the value of £500 you will have to use Special Delivery to return your parcel. As it is a high value order we want to ensure your parcel is insured if it has been lost/stolen/damaged by the delivery service.
If you are unable to use the above service, please refer to the returns address below:
Designerwear International Ltd.
Returns Department
PO BOX 324
L40 8WE
Please note that only parcels sent through Royal Mail will be accepted at a PO BOX. We recommend using a Royal Mail service for all return parcels.
CHRISTMAS RETURNS & EXCHANGES
Refunds: Any orders placed from 27th October - 24th December qualify for a full refund until 5th January.
Exchanges: Any orders that are to be exchanged after the Christmas returns time frame, must be sent back to us and arrive by Monday 18th December to qualify for an exchange.
ROYAL MAIL STRIKE DELIVERY/RETURNS
Due to the Royal Mail Strikes, deliveries and returns will be delayed. We will aim to despatch your order as soon as possible during this busy period, you can use DPD as an alternative delivery option. Returns department will aim to process the return with in 3-5 working days but this may be delayed due to Royal Mail not being able to deliver the returns whilst on strike.
Sorry for any inconvenience.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Once your order item has been successfully delivered, you have 14 days to return your item. If your return item is not received by our returns department outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.
HOW DO I PACKAGE MY RETURN ITEM READY FOR POSTING?
We insist that you use the same packaging your item was delivered in. Bags can be turned inside out, and sealed with secure tape. If your item was delivered in a box, please be sure the item is secure inside and the edges of the box are sealed with secure tape. Remember to fill out the return slip found at the bottom of your order invoice, and pack it with your item. If you do not have your invoice to hand, fill out a piece of paper noting your order number, reason for return and any further information we should .
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
We aim to process all returns within 3-5 working days upon receipt. Please allow longer for busy periods. If there are any issues regarding your return, we will contact you by email. Please note any delays in communication will prolong the process. You will also receive email notifications when your return has been processed.
WHEN CAN I EXPECT A REFUND TO APPEAR ON MY ACCOUNT?
Please allow 3-5 working days for your refund to appear on your statement. If you chose to pay in instalments using Klarna, you may need to speak with Klarna regarding any changes to upcoming payments.
MY RETURN ITEM IS FAULTY, WHAT SHOULD I DO?
If your item is faulty, please contact us before posting your item so we can work with you to communicate next steps. It is important to notify us of any faults or issues regarding your items within 24 hours of delivery. Any delays in notifying us may result in your return being rejected.
TERMS & CONDITIONS (RETURNS & EXCHANGES)
Any items returned to us that are eligible for refund/exchange must be in unworn* condition as outlined below:
*Unworn - Items that are categorised as unworn are those that are not visibly worn, have no smell (including aftershave), are in no way damaged and have not been put through a washing process. If labels and/or tags containing barcodes and product information have been removed from the item, it will not be applicable for return and will be rejected.
Packaging: Item must be returned with it's original box or packaging that it was delivered in.
Refund exclusions: We cannot accept returns on any underwear, swimwear or earrings purchased. This is for hygiene reasons and does not affect your statutory rights in relation to replacement faulty items.*COVID-19* - In order to qualify for extended returns at this time, you must inform our customer service team by email of your wish to return your item, along with a reason for their return.
If there is a problem with any item(s) purchased from us, please contact our customer service team. A member of the team will be in touch to discuss the issue.
Please let us know before the 14 day return period has expired.
HOW TO CONTACT US
If you need to contact us regarding anything else, our customer support team will be happy to help.
Email: enquiries@designerwear.co.uk
or
Telephone: 0300 303 2545